The items offered for sale on and through this web site are sold as novelties and collector's items. KTM Enterprises, LLC or KensTwistedMind.com makes no warrantee, expressed or implied, as to the fitness of any product to perform any task. The buyer assumes all risk of use on any of our products. Safety is the user's responsibility.
All credit card orders are processed through our Secure Server (SSL). We accept MasterCard, Visa and American Express. Mail orders are accepted with receipt of a personal check or money order. Please see information below. We also accept wire transfers on International Orders. Prices are quoted in USD, please use a currency converter to determine your countries conversion rate. If you prefer to CHARGE your order online using our secure ordering system, please do the following:
Use our convenient secure online order form. Purchases charged to MasterCard, Visa or
American Express will receive the fastest service in terms of shipping time. Please note
that the charge on your credit card statement will appear as "KTM Enterprises, LLC".
All orders are shipped via FedEx Ground and United States Postal Service unless otherwise specified. FedEx cannot deliver to PO Boxes, so if you request FedEx Ground or FedEx Home Delivery we must have a physical street address for delivery. Normal shipping time is approximately 3-5 business days within the continental U.S.. When all items are in stock, we can often ship them out the next business day that the order is received (excluding non-stocked machine orders). However, please allow 24-48 hours for processing, especially during busy holiday periods and following a weekend. We strive to maintain a minimum of 98% in stock on products we manufacture, although we still require a 2-5 day turn around on all machine orders. If you would like guaranteed expedited shipping service please confirm in stock with us either by phone or email.
We can also ship via FedEx Next Day or Fedex 2nd Day service if you would prefer expedited shipping. Again, please allow approximately 24 hours for processing. Please note: FedEx Express does not deliver on Saturdays or Sundays. If you request Next Day delivery on a Thursday or Friday or 2nd Day delivery on Wednesday or Thursday, you will normally receive your order on the following Monday or Tuesday, respectively. All items are shipped in generic packaging to insure confidentiality. The return address reads "KTM Enterprises, LLC".
Please note that although Federal Express is normally very reliable, we cannot be responsible for occasional delivery delays caused by FedEx. If a package is lost in transit, we will trace the package for you through FedEx or United States Post Office. If it still cannot be located after the trace, we will re-ship your order at no extra cost to you.
Most of our shipments contain valuable items, so our carriers may be required to obtain a signature upon delivery for orders valued at $150.00. For residential deliveries, the driver may attempt to deliver to your neighbor or building manager. It is your responsibility to accept the package. In the event the package is returned to us you the customer will be responsible for shipping charges and return shipping charges. If this is a potential problem for you please contact us prior to placing an order for other arrangements to be made.
You are responsible for entering the correct shipping address when checking out with our online cart system. Our fulfillment system utilizes the same information to process shipping labels. In the event you enter the wrong address you "the user" will be responsible for address correction fees or for non-receipt of merchandise due to inaccurate information. This includes apartment numbers, suite number and route boxes.
We are happy to ship international orders to Australia , Canada , Denmark , Finland , France (Includes Monaco) , Germany , India , Italy , Japan , Netherlands , United Kingdom , United States . A MasterCard, Visa or Amex Card is required for all international purchases. Prices are given in U.S. dollars and will be converted to your currency by your local bank or credit card company. Any customs charges that may occur are the responsibility of the customer. You are responsible for knowing the laws of your country. Any packages that are rejected by customs will be abandoned and no credit will be issued. Please be certain that the products you order are legal in your country before placing your order. International orders are shipped via FedEx International Economy and International Priority which tends to be a bit more expensive than other methods. In our opinion the service is more reliable and offers the customers online tracking of the package from our door to your door.
We realize there may be some cases when an order may need to be cancelled. If you need to cancel an order, we require that you contact us via Email for a cancellation number. Orders cannot be cancelled once your package has shipped. All cancelled orders will be charged a 6% processing fee.
Although we try our best to have all items in our catalog in stock at all times, occasionally we encounter situations where a third party cannot supply us with a particular product or materials as soon as we would like them to. Machine orders may also be heavier than normal. In such situations, we will ship all available items to you upon receipt of your order and then we ship the back-ordered item or items as soon as possible without additional shipping charges. We do not back order items for International Customers. In the event you order an item that is not in stock we will notify you by email.
We are confident in our product, we offer the best warranty in the industry on all of our fucking machines. Please review our IronClad Warranty program.
Due to the nature of the products we sell we DO NOT TAKE RETURNS for any reason. No refunds are provided for any reason. If an item is deemed defective we will replace the item with the same exact item for a period of 15 days of the orders receipt. Our return policy is strict so you can feel confident you are receiving brand new merchandise and we are able to continue to offer the lowest prices in the industry.
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Credit Card Option
If you prefer to CHARGE your order online using our secure ordering system, please do the following:
Use our convenient secure online order form. Purchases charged to MasterCard, Visa or American Express will receive the fastest service in terms of shipping time. Please note that the charge on your credit card statement will appear as "KTM Enterprises, LLC".
Check/Money Order Option
If you would prefer to pay with a PERSONAL CHECK or MONEY ORDER, please do the following:
Add the items you wish to purchase to your basket to calcualte shipping cost then fill out and mail your completed order for.
Of course, we are available to answer questions and process orders over the phone. You can reach us Toll Free in the US at 1(800)827-4303.
Questions or Comments? Email us!
Please use our discrete Contact Us form